Health & Social Care Navigator
To improve the quality of care we provide and your experience of health and social care services, we have introduced a role called health and social care navigators (HSCN). The navigators are a non-clinical service supporting people who have complex health care needs, working closely with the local authority social care colleagues. They also attend the monthly GP multidisciplinary team meetings discussing patients that might benefit from care coordination.
Your GP/Health care professional may explore with you how you can benefit from more focused support to improve your health outcomes and as a result your care navigator might contact you. Alternatively you can self-refer to the service by simply calling the number above giving the details.
The HSCN can be a central point of access for patients and their relatives / informal carers when they need advice and/or sign-posting.
They also carry out home visits if needed.
Your Personalised Action Plan
Following the initial contact you and your care navigator can agree on an action plan identifying what is important to your health and wellbeing.
For example, you may wish to set goals about how to manage a long term health condition, what to do in an emergency, how to ensure appropriate support is in place for informal carers, how to be more involved in your community and so on the agreed action plan can also be shared with all those professionals directly involved in your care if you give your consent for this to happen
Sharing the agreed action plan will mean that all of the different services involved in providing your care have the right information to help them make decisions and take action, including what you would like to happen in an emergency.
This also means that you will only need to tell us information once.
Co-ordinating your care is a voluntary process and based on your consent. If you do not wish your personal information to be shared you can withdraw consent at any time, without giving a reason.
This will not affect your right to receive care and support from health and social services but could impact getting you the right care, in the right place at the right time.
Your Health and Social Care Navigator
Your navigator will be able to help you navigate the different healthcare services involved in delivering your care and help you make appointments and follow up on your queries. They will also make sure that other health and social care professionals know what they need to do to support you and when, as well as facilitating care coordination.
Patients have told us that managing several long terms conditions such as diabetes, respiratory conditions and heart conditions is complicated and that it can often be confusing especially when trying to navigate around different services and manage all the different appointments at different times and places. Your health and social care navigator is there to improve your experience by supporting you to get the right care in the right place at the right time.
Taking Care of Your Health
The NHS is there for you when you get ill but we all have a responsibility to take care of our health,
that’s’ why we’re committed to working with you to help you make your own choices about what you want for your long-term health, and to support you to achieve these things. We see you as an equal partner in decision- making about your health and in managing your health so that you can have the best quality of life.
Find out more about taking care of your health and hear the experiences of patients who have improved their health by taking control on our website at: www.newhamccq.nhs.uk/takecontrol
In an emergency please call 999.