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Appointment System

Fast Check-in System

To avoid queuing at reception, we have a self-check-in screen for patients attending the surgery for booked appointments. It is easy to use; just follow the step-by-step guide on the screen or ask reception for help

Delays

We always aim to operate an efficient appointment system and try to see patients on time, however, if a Clinician is running more than 30 minutes late you will be informed

Lateness

Unfortunately as a result of late attendances we have decided that if you are delayed for more than 15 minutes and you have not informed our receptionist prior to attending, we may request you to re-book another appointment. Please inform us if you are unable to keep an appointment as often it could be offered to somebody else

'Did Not Attend'

If you fail to attend 3 appointments without notification to us, you will be informed in writing. If this persists then regretfully you will no longer be registered with our Practice.

For more information download our Woodgrange Medical Practice Appointment Leaflet

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