Appointments

Our Receptionists will be pleased to arrange appointments for you and help with any queries you may have

They are here to help you obtain the very best possible service from the Practice. Please help them to help you by giving as much information as possible especially in an emergency

We wish to assure you that the rules of confidentiality apply to all of our Practice Staff

Appointments types and Methods:

Calling in to our Call Centre:

Our Receptionists at the Call Centre will be pleased to arrange appointments for you and help you with any queries you may have.

Patient Partner Bookings:

Patient Partner is the new automated way of booking, cancelling or checking your own appointments with the surgery. 

One of the benefits of using Patient Partner bookings, is that you can call the surgery line to use this option at any time - even when we are closed!

You will need to ensure the telephone number the surgery has registered for you is correct and up to date. (Please contact us should you wish to update your telephone details). 

Face to Face:

You can come into the surgery during our opening hours to arrange an appointment

On the Day Appointments and Telephone Appointments: 

On the day appointments or telephone appointments are to be booked by calling the surgery number on 0208 221 3100. We offer two timings for these appointments. You may wish to call at 8:00am for morning appointments or 1:30pm for afternoon appointments. Please be advised these are on the day appointments only and are not bookable in advance.

Advance Bookings: 

Advance bookings can be made face to face at the surgery or via telephone during our opening hours.

If you are unable to call or attend the surgery during our opening hours you may to wish to register for Online Access whereby you can book an appointment online at a time that is convenient to you. Please contact the surgery or see below should you require further information on registering for this free NHS service.

Online:

You can now book routine appointments online via the link Access the online appointment system at the top of this page. If you don’t have access for online bookings please see one of our reception staff who can provide you with your unique log in details. Once you have registered to use the online services you will be able to book appointments online and order repeat prescriptions.

IMPORTANT: Please note that you must only book an online appointment for yourself and not family members or friends. Acquaintances will need their own login to use this service

Please be advised that if you cancel your online appointment with less than 30 minutes notice, this will be counted as a 'Did Not Attend'

Please see section on our DNA 'Did Not Attend' Policy below.

View more information regarding your Rights & Responsibilities as a Patient of Woodgrange Medical Practice

Telephone Appointments

This is a service being provided by our practice and is popular amongst our patients

• If you feel that your medical problem may just need advice rather than an appointment to see a Doctor, then this can be discussed over the telephone when the Doctor is not consulting

Our Receptionists have been instructed not to interrupt your Doctor during consultations unless your call is urgent. You may therefore, be asked to phone back (at a specified time) or leave a message and a telephone number where your Doctor can reach you to discuss your problem. The Doctor will call you back within 2 hours. This will result in a prescription or an appointment if necessary

Children's Appointments

We do appreciate that children can create a lot of anxieties and hence we will endeavour to see children the same day if the need arises

Home Visits

The role of the General Practitioner is ever changing and as a result the Doctor works a full and busy day dealing with the many varied aspects towards providing an efficient delivery of healthcare to you. In order to achieve these goals we provide medical care, which is ideally based at our Surgery and home visits are for genuine medical reasons only.

• If you are totally incapacitated and unable to get to the Surgery for medical reasons then please contact us before 10:00am if possible.
• If you are able to come to the Surgery then please do so, as the treatment can start immediately.

We very much appreciate your help in this matter as unnecessary visits are disruptive and waste the Doctor’s time, which can be better made use of at the Surgery. However, if in doubt please telephone for advice in this matter, as there are many situations where a telephone consultation may save you time for your particular health need

Newham Access 7 days-a-week service

...at work or can't attend an appointment at your Practice during the day? Then a number of appointments are bookable via your GP or by calling direct on 020 7540 9949

All GP Practices in Newham can book appointments at the Hubs listed below:

Appointment System

Fast Check-in System

To avoid queuing at reception, we have a self-check-in screen for patients attending the surgery for booked appointments. It is easy to use; just follow the step-by-step guide on the screen or ask reception for help

Delays

We always aim to operate an efficient appointment system and try to see patients on time, however, if a Clinician is running more than 30 minutes late you will be informed

Lateness

Unfortunately as a result of late attendances we have decided that if you are delayed for more than 15 minutes and you have not informed our receptionist prior to attending, we may request you to re-book another appointment. Please inform us if you are unable to keep an appointment as often it could be offered to somebody else

DNA POLICY - 'Did Not Attend' 

If you are unable to attend an appointment you must cancel this as soon as possible.

If you fail to cancel or do not attend the appointment this will be treated a DNA – ‘Did Not Attend’

Failing to attend two appointments will result in an initial warning being written to you. If you do not attend a third appointment we write to you again with another warning.

If after the two initial warnings you have not attended a fourth appointment we will write to you with a view of removal from the practice and you will have to register with another GP practice.

Failing to attend an appointment not only reduces the availability of appointments that could have been offered in an emergency, it is also as waste of NHS resources and is not taken lightly. If you cannot attend an appointment you must cancel, to ensure it can be offered to someone else.

For more information download our Woodgrange Medical Practice Appointment Leaflet

Appointment Etiquette

In order for the smooth running of our Practice we advise you:

• To avoid ‘squeezing’ in other members of your family into your slot
• Try not to save several problems for one appointment
• Not to attend the Surgery consulting times without an appointment, unless it is a genuine emergency. However please be prepared to wait until all patients with appointments have been seen first

For more information download our Woodgrange Medical Practice Appointment Leaflet

Missed Appointments

Missed appointments waste everyone's time and may inconvenience other patients who are anxious to see a Doctor. As a courtesy to others, if you cannot attend your appointment please let us know as soon as possible

If you need to cancel an appointment you can text the practice via the ‘text messaging service’ that we use. You just simply reply back ‘CANCEL’ to the text message when you receive the reminder. This will save you time and give the practice the opportunity to make the appointment available to other patients

The Language Shop Advocacy Service

For patients who require assistance with language translation during a consultation with one of Woodgrange Medical Practice’s Clinicians, we can organise for you a professional advocacy service so that a Health Advocate may assist you with translation during your appointment. 

The Health Advocate, where clinically appropriate will translate via a telephone translation service, between the Clinician and patient. Telephone interpreters can be booked in advance.  

This service is only available for pre-booked appointments. The advocacy service must be organised 5 working days in advance of your pre-booked appointment; please contact our reception staff who will organise this on your behalf.

Please note:

Minor Ailments Scheme

Under this scheme, you can consult the pharmacist without an appointment for a wide array of conditions such as those listed below (for a full list of conditions that can be seen please pick up a leaflet from reception) and they can prescribe and dispense any medication that is required for treatment. This scheme is available in all of the pharmacies listed. If you are usually exempt from prescription charges then you will get any medication you require free of charge. You will not be able to get any regular medication you are taking through this scheme.

Search for participating chemists in your area

Common ailments your pharmacist can help with

Download our Minor Ailment Scheme leaflet

Further information can also be found at the bottom of this page, using the links Self Help and Minor Illness

Download our Patient Rights & Responsibilities Leaflet

Dentists & Dental Emergencies

NHS Dental Services explained

Find a Dentist local to you

Emergency Dentists

To receive emergency dental treatment please call NHS 111 who will direct you to your nearest and available emergency dentist.

For further information please visit: NHS Choices: How can I access an NHS dentist in an emergency or out of hours?