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Appointments

Our Receptionists will be pleased to arrange appointments for you and help with any queries you may have
They are here to help you obtain the very best possible service from the Practice. Please help them to help you by giving as much information as possible especially in an emergency
We wish to assure you that the rules of confidentiality apply to all of our Practice Staff

Appointments can be made by:

Calling in to our Call Centre:

Our Receptionists at the Call Centre will be pleased to arrange appointments for you and help you with any queries you may have

Face to Face:

You can come into the surgery during our opening hours to arrange an appointment

Online:

You can now book routine appointments online via the link Access the online appointment system at the top of this page. If you don’t have access for online bookings please see one of our reception staff who can provide you with your unique log in details. Once you have registered to use the online services you will be able to book appointments online and order repeat prescriptions.

IMPORTANT: Please note that you must only book an online appointment for yourself and not family members or friends. Acquaintances will need their own login to use this service

Please be advised that if you cancel your online appointment with less than 30 minutes notice, this will be counted as a 'Did Not Attend'

Please see below for further information

View more information regarding your Rights & Responsibilities as a Patient of Woodgrange Medical Practice


Telephone Appointments

This is a service being provided by our practice and is popular amongst our patients

  • If you feel that your medical problem may just need advice rather than an appointment to see a Doctor, then this can be discussed over the telephone when the Doctor is not consulting

Our Receptionists have been instructed not to interrupt your Doctor during consultations unless your call is urgent. You may therefore, be asked to phone back (at a specified time) or leave a message and a telephone number where your Doctor can reach you to discuss your problem. The Doctor will call you back within 2 hours. This will result in a prescription or an appointment if necessary


Children's Appointments

We do appreciate that children can create a lot of anxieties and hence we will endeavour to see children the same day if the need arises


Home Visits

The role of the General Practitioner is ever changing and as a result the Doctor works a full and busy day dealing with the many varied aspects towards providing an efficient delivery of healthcare to you. In order to achieve these goals we provide medical care, which is ideally based at our Surgery and home visits are for genuine medical reasons only.

  • If you are totally incapacitated and unable to get to the Surgery for medical reasons then please contact us before 10:00am if possible.
  • If you are able to come to the Surgery then please do so, as the treatment can start immediately.

We very much appreciate your help in this matter as unnecessary visits are disruptive and waste the Doctor’s time, which can be better made use of at the Surgery. However, if in doubt please telephone for advice in this matter, as there are many situations where a telephone consultation may save you time for your particular health need

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website